John Hrubos, owner
City of Ithaca Licensed
Master Plumber #40

Hrunning Water -
The On Time Plumber
7 Lake Street
Trumansburg, NY 14886

Office: 607-273-8122
Fax:  607-273-8128

How We Treat Your Home

Thanks for considering hiring us to do the work in your home. We really appreciate the opportunity to serve you. We realize you've probably asked several other plumbing and heating companies to bid on this project. They may or may not explain to you what's going to happen during the time they're working in your home. We thought we'd take the opportunity to tell you a bit about what you can expect from us, and that's why we've included this page with our quotation.

Having work such as this performed is like having "major surgery" done on your home. It's not something you do regularly, and many of our customers have concerns about what's going to happen. We'll discuss the details of the actual installation with you further and in person before we start the work, but for now, we thought we'd give you some basic guidelines. Here's what's going to happen when we arrive at your home and during the time we're working in your home.

First, we promise not to arrive at your home before 8 a.m. because we realize you have to get your family off to school and to work. We've seen contractors show up at customers homes as early as 6 a.m. and we don't think that's good manners. There's nothing quite like being woken up by the sound of a tradesman pounding on your door at the crack of dawn. We promise to work around and respect your schedule. After all, you're the customer.

When we do arrive at your home we're not going to make a lot of noise that might disturb your neighbors. We won't start unloading pipe and dropping it in the street. We won't shout at each other and we won't play loud music on the truck's radio. We also want you to know we keep our vehicles in top shape. You won't be hearing a loud muffler first thing in the morning. We'll be as quiet as can be. Promise!

We won't park in your driveway without your permission. We recognize your driveway is your personal space and we respect that. If we park in the street, we'll make certain we don't leave any dangerous tools or equipment lying around that might present a hazard to your children or to your neighbors' children.

We'll cover the floors and stairways in your home we'll be walking on as we move between our truck and your job during the day. If we have to carry out old equipment we'll wrap it in plastic first to make sure no debris winds up on your floors. We'll take great care if we have to move any furniture out of the way to get equipment in and out of your home. And we'll wipe our feet and make sure we don't track in mud.

We will, of course, have complete liability and comprehensive insurance coverage when we show up to work at your home. If one of our employees gets injured while on your property, it will not affect your homeowner's insurance policy. And should we accidentally damage your property (it hasn't happened yet!), we want you to know our insurance will cover damage up to $2 million. We are a responsible contractor.

Our professional licenses will be current and the technicians who work in your home will be registered. None of our people will wander into parts of your home where they have no business being.

We have a no-tobacco policy in our company. You can rest assured none of our people will be smoking or chewing tobacco either in your home or anywhere on your property.

We also have an alcohol-free policy in our company. None of our people will be drinking beer or any other alcoholic beverage during the day - whether they're in your home or away on a lunch break.

We won't use your bathroom without your permission. This, too, we recognize as your personal space. If you should decide to give our technicians permission to use your bathroom, we can assure you they will leave it as clean as they found it. And we promise not to use your hand towels. We furnish all our employees with hand cleaner and paper towels. They won't leave a mess.

Nor will we use your kitchen or bathroom sink or your glassware to get a drink of water. Our employees will bring their own beverages with them and they won't leave their empty bottles lying around during the course of the job. We like to keep our work area as neat as possible.

We'll be planning your job carefully to ensure your water, heat and electricity will be off for the shortest possible time, of course. No one likes to be inconvenienced. We recognize that, and we'll plan accordingly.

And don't be concerned about our people using your telephone. We're a modern company and all of our technicians carry cell phones. If we need to reach them, we'll get hold of them in that way, not by calling them on your home telephone. That phone is there for your use, not ours. And in the same spirit, we promise our employees will not be receiving any personal calls on your home phone during the time they're on your job.

Know, too, that we won't play music while on your job. We're not the sort of company that shows up with a boom box. We like to work as quietly as possible. If you have small children who take naps during the day, please let us know in the morning and we'll take care to be especially quiet during those times.

Now, this shouldn't have to be said, but we'll say it nonetheless. We will not use foul language in your home. Even if we drop something heavy on our toes! We make it our policy to treat your family members with the same respect we would expect others to show toward our family members.

And if you have a family pet, we promise to be very careful when we go back and forth to our truck so as to not let it out.

When we're done working we'll clean up thoroughly and to your satisfaction. We'll go over the job with you and make sure you're happy with our work. We'll take all our trash with us when we leave. We won't leave any of our refuse in your trash cans.

All in all, we're going to treat you with the respect you deserve while we're working in your home. You, after all, are the customer!

Thanks again for your consideration. We look forward to serving you in a most professional way.

Copyright © 2006- by Hrunning Water Plumbing, Inc. --- All Rights Reserved

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